AI brings the 'Wow' In today's world, bold strides are taking place in the customer service industry, and artificial intelligence is fundamentally transforming customer experiences. Yet, many ...

Report] Discover how leaders are maximizing their CX using 3 top AI trendsAI continues to rewrite customer service rules and the smartest companies aren't waiting to catch up. They want to get ahead ...

Drive results with strategic AI process managementDespite the immense promise of digital transformation, many organizations struggle to realize the productivity gains expected from AI and advanced ...

Max Fashion, a flagship brand under the Landmark Group, began its journey in 2004 with a single store in the United Arab Emirates. Today, Max Fashion has expanded its presence to nearly 650 stores ...

Credit union's AI assistant 'Ruth' independently handles 46 percent of member conversations while cutting wait times to 34 seconds.

Learn how modern CX solutions-powered by AI, automation, and a unified platform-can boost productivity, cut costs, and transform CX.What you'll learn in this game-changing CX guide:Slash costs, not ...

Metricool has integrated its social media management platform withAdobe Express, Adobe's content creation tool, to help users measure their content's performance impact across social media platforms, ...

Forward-looking leaders should view this moment not as a threat but as a window for building stronger, more resilient customer connections.

The combination of Informatica's rich data catalog, data integration, governance, quality and privacy, metadata management, and master data management (MDM) services with the Salesforce platform will ...

Invoca's acquisition of Symbl.ai brings agentic AI capabilities to buying experiences across digital, voice, and messaging channels ...

Data-driven insights into what makes a RingCentral phone ring, including the campaigns, keywords, messaging, web pages, and geographies that drive the most volume. "We're thrilled to partner with ...

CRM technologies are the most valued in the finance function, followed by cloud enterprise resource planning (ERP) and analytics and business intelligence tools, with all three expected to see high ...