But a $5 pickup may end up costing a Chicago couple more than $1,000 in lost merchandise. The couple said the courier took ...

The city’s Department of Business Affairs and Consumer Protection has launched a sweeping investigation into how many Uber ...

"In November 2019, the City of Chicago passed an ordinance that charges surcharges on rideshare trips, which may increase the ...

Dara Khosrowshahi told his employees “it is what it is” at an internal meeting after announcing Uber would increase in-office ...

Block Club reached out to Uber about customers being improperly charged city congestion fees outside of allotted times, and ...

Jon Hansen, host and executive producer of the Block Club Chicago Podcast, joins Bob Sirott to share the latest Chicago ...

Rideshare companies can charge a $1.50 surcharge for all rides to and from downtown from 6 a.m. to 10 p.m., but customers have noticed that fee outside those hours.

The city's business department is investigating after Block Club reported the company overcharged riders the city's $1.50 ...

People who have taken a late night Uber downtown Chicago this year might have been overcharged without knowing it, the company said. Some riders could soon get refunds.

Uber riders are advised to check their receipts ... Jeramie Bizzle is a web producer for CBS Chicago. Jeramie began working with CBS Chicago as an intern in 2017 and returned as a full-time ...